Privacy Policy
Last updated: 13 June 2026
Who We Are
GRM Bodycraft Ltd. is a vehicle accident damage repair company based in the United Kingdom. This privacy policy explains how we collect, use and protect your personal data when you use our website or contact us via our website contact form.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Our Contact Details
Address:
GRM Bodycraft Ltd.
1 West Telferton,
Edinburgh,
EH7 6UL
Phone: +44(0) 131 560 1840
Email: contact@grmbodycraft.co.uk
What Data We Collect
When you submit an enquiry via our website contact form, we collect:
- Your name
- Your email address
- Your phone number (optional)
- Your nearest branch
- The content of your message
We do not use cookies for tracking or analytics purposes. This website does not use Google Analytics or any other third-party analytics service.
How We Use Your Data
We use the information you submit solely to respond to your enquiry. Your data is not sold, shared with third parties, or used for marketing purposes.
Data Transfer & Storage
Enquiries submitted via our contact form are sent as emails to your nearest GRM Bodycraft branch using Resend, a transactional email service.
We've configured Resend to use Enforced Transport Layer Security (TLS) when sending your data to our email inbox, ensuring your data is always protected when in transit.
Resend stores a record of data submitted via our website contact form for a maximum of 30 days, after which it is deleted. During that 30 day period, your data is stored in the United States (US).
Resend complies with UK General Data Protection Regulation (GDPR) through certification under the UK Extension to the EU-US Data Privacy Framework (DPF). Their Data Processing Addendum (DPA) also includes a Standard Contractual Clause to handle proper data export from the EU to the US. You can find out more about how Resend complies with General Data Protection Regulation (GDPR) here.
How Long We Keep Your Data
Contact form enquiries are only retained in our email inbox for as long as necessary to resolve your enquiry, after which they are deleted.
Your Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy policy.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113